RETURNS & REFUNDS

RETURN & REFUND POLICY

We want you to love your JUDI frames. Here's everything you need to know about returns and refunds.

Returns
We accept returns within *30 days* of delivery. To be eligible, items must be:

- unworn, undamaged, and in their original condition;
- returned with all original packaging and accessories (including any case).

To start a return, email **help@shopjudi.co** with your order number and reason for return. We'll send you return instructions. Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within **5–10 business days**. Original shipping costs are non-refundable unless the return is due to our error.

Exchanges
Want a different style or color? The fastest way is to return your original item for a refund and place a new order. Email us and we'll help.

Damaged, Faulty, or Incorrect Items
If your order arrives damaged, faulty, or incorrect, contact us at **help@shopjudi.co within 7 days** of delivery with a photo. We'll arrange a free replacement or full refund.

Non-Returnable Items
For hygiene and safety reasons, *final-sale items and gift cards* cannot be returned.

Contact
JUDI EYEWEAR LLC
1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA
Email: help@shopjudi.co